Delivery and Return Terms

1. Scope

These Terms govern delivery and returns of gas springs, block-lift products and accessories sold by ELEGANCE GRUP TURİZM VE OTOMOTİV TİCARET LİMİTED ŞİRKETİ. Contact: info@elggassprings.com, +90 212 671 52 97.

Sales are intended solely for B2B buyers acting for commercial or professional purposes. The Buyer is not a consumer within Law No. 6502 and therefore has no consumer-specific 14-day right of withdrawal. Mandatory rights remain reserved if the transaction is in fact a consumer transaction.

2. Delivery period and conditions

The delivery date or period applicable to the product and order is shown in the order summary before payment details are entered and repeated in the order confirmation. Order-specific dispatch/delivery period according to the stock and production model, and the conditions for commencement of that period — to be completed

Unless otherwise stated in the order confirmation, the period for a prepaid order begins after full receipt of the price; where technical information is requested from the Buyer, it begins after all required information is received. Delivery is made to the address and authorised recipient stated by the Buyer in the order. Additional costs caused by incorrect or incomplete information or failure to take delivery are borne by the Buyer.

3. Carriage charges and risk

Unless otherwise stated in the order confirmation, the place of performance is the Seller's address at İkitelli OSB Mah. Demirciler C5 Blok Sk., Demirciler Sanayi Sitesi C5 Blok No: 241/B, Başakşehir / İstanbul / Türkiye. If the Buyer requests shipment to another address, carriage and any insurance charges are borne by the Buyer and shown before the order (Article 211 of the Turkish Code of Obligations No. 6098, “TCO”).

For shipment to another place at the Buyer's request, benefit and risk pass to the Buyer when the product is handed to the carrier (Article 208/3 TCO). The Seller remains liable for its fault, any pre-delivery defect and inadequate packaging.

4. Inspection on delivery and carriage damage

The Buyer inspects the product and packaging on delivery. Visible loss or damage is notified to the carrier no later than delivery; concealed carriage damage within seven days after delivery; and delay within twenty-one days. The Buyer sends the carrier's report and other records to the Seller without delay (Article 889 of the Turkish Commercial Code No. 6102, “TCC”). These carriage notices are separate from any defect notice to the Seller.

5. Notice of defects

Where both parties are merchants, an apparent defect is notified within two days. For a defect discoverable through ordinary inspection, the Buyer inspects or has the product inspected and notifies the Seller within eight days after delivery. A latent defect appearing later is notified immediately upon discovery (Article 23/1-c TCC; Article 223 TCO).

A Buyer that is not a merchant but is not a consumer inspects the product as soon as practicable and gives timely notice of a defect, and immediately gives notice of a latent defect, under Article 223 TCO. Article 225 TCO remains reserved for the Seller's gross fault or a defect that a professional seller should have known.

6. Return procedure and costs

There is no unilateral return or cancellation for non-defective products. A discretionary return is possible only with the Seller's prior written approval; outward and return carriage charges and any loss in value attributable to the Buyer are borne by the Buyer.

For an alleged defect, the Buyer safeguards the product and stops using it, then requests dispatch instructions by sending the order/product code, quantity, description and any available photographs or reports to info@elggassprings.com. Return carrier and address: carrier to be used by the business and actual returns acceptance address — to be completed. Until this information is completed, the product should not be sent without written dispatch instructions.

If the product was defective at delivery, the Buyer may, subject to the statutory conditions, choose rescission, a price reduction, repair free of charge or, where possible, replacement with a non-defective equivalent (Article 227 TCO). Under paragraph three of that Article, the Seller may prevent the chosen remedy by immediately supplying a non-defective equivalent and compensating all loss.

Where the defect is attributable to the Seller, necessary and reasonable return/repair carriage charges are borne by the Seller. If there is no defect, or the issue results from the Buyer's selection, technical information, installation, use, storage or unauthorised alteration, those charges are borne by the Buyer.

When a repayment obligation arises following valid rescission, the price is returned without delay, as a rule to the payment instrument used. Claims arising from defects are subject to a two-year limitation period from transfer; the Seller's gross fault remains reserved (Article 231 TCO).

7. Notices and effective date

Operational notices may be sent to info@elggassprings.com. Formal notices between merchants concerning default, termination or rescission must use the methods in Article 18/3 TCC. This English text is a faithful translation; the Turkish text prevails in the event of any difference.

Effective date: business owner's approval and publication date — to be completed